Terms & Conditions

Effective Date: August 1, 2025

Welcome to Paulo Wines (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website, online store, and services (collectively, the “Services”). By accessing or purchasing from Paulo Wines, you agree to be bound by these Terms.

1. Eligibility

  • You must be at least 21 years of age to purchase wine or any other alcoholic beverages from Paulo Wines.

  • By placing an order, you represent and warrant that you are legally permitted to purchase alcohol in your jurisdiction.

2. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or concerns regarding fraud.

  • Payments must be made through the approved methods listed on our website. Orders will not be shipped until payment has been received in full.

3. Pricing & Taxes

  • Prices are listed in U.S. Dollars (USD) and are subject to change without notice.

  • Sales tax will be applied in accordance with California state law and any other applicable jurisdictions.

4. Shipping & Delivery

  • Shipping is available only to states and locations where direct-to-consumer wine shipments are legally permitted.

  • You are responsible for providing accurate shipping details. We are not liable for delays or misdeliveries caused by incorrect information.

  • An adult (21+) with valid government-issued identification must be present to accept delivery. Carriers are legally prohibited from leaving wine shipments unattended.

5. Return & Refund Policy

At Paulo Wines, we take great care in sourcing and shipping our wines. Due to the nature of alcoholic products and state laws, our return policy is limited.

  • Final Sale: All sales are final once processed and shipped. We cannot accept returns of opened or partially consumed bottles. We do not issue refunds for taste preferences.

  • Damaged or Defective Products: If your wine arrives damaged, leaking, or spoiled, please contact us within 7 days of delivery. We may request photos or the return of the product. A replacement or refund will be provided.

  • Incorrect Orders: If you receive the wrong product, notify us within 7 days. We will reship the correct product or issue a refund.

  • Shipping Issues: Orders refused or undeliverable due to an incorrect address or absence of an adult signature may be returned to us. In such cases, shipping and restocking fees may be deducted from any refund.

  • Weather Conditions: Wine is sensitive to extreme temperatures. Paulo Wines is not responsible for damage caused by weather once the shipment is in transit. Customers are encouraged to select appropriate shipping options during hot or cold months.

To request a return, replacement, or refund, please contact us at info@paulowines.com, including your order number and details of the issue.

6. Memberships & Subscriptions (if applicable)

  • By subscribing to any wine club or membership program, you agree to the recurring charges, benefits, and cancellation policies as outlined at the time of enrollment.

  • Memberships may be canceled at any time unless otherwise specified in promotional offers.

7. Prohibited Uses

You agree not to use our Services for any unlawful purpose, including but not limited to:

  • Purchasing on behalf of a minor.

  • Reselling our products without authorization.

  • Violating federal, state, or local alcohol shipping laws.

8. Intellectual Property

All website content, including logos, images, text, and designs, are the intellectual property of Paulo Wines or its licensors. You may not copy, reproduce, or distribute our content without prior written consent.

9. Limitation of Liability

  • Paulo Wines shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

  • Our maximum liability for any claim related to a purchase will not exceed the total amount paid for that purchase.

10. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

12. Modifications

Paulo Wines reserves the right to update or modify these Terms at any time. Updates will be posted on our website, and continued use of our Services constitutes acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms, please contact us at:

Paulo Wines
Granite Bay, CA, United States
info@paulowines.com