Effective Date: August 1, 2025
At Paulo Wines, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
When you interact with Paulo Wines, we may collect the following information:
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Personal Information: Name, billing/shipping address, phone number, email address, date of birth (for age verification), and payment details.
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Account Information: Username, password, and wine club membership details (if applicable).
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Purchase & Transaction Data: Order history, payment records, and subscription activity.
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Technical Information: IP address, browser type, device type, operating system, and usage data (collected automatically through cookies and analytics).
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Verify age and eligibility to purchase alcohol.
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Provide customer support and respond to inquiries.
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Send order confirmations, shipping updates, and important service notifications.
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Improve our website, services, and product offerings.
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Send promotional emails or offers (only if you opt in).
3. Sharing of Information
We do not sell your personal information. However, we may share data in the following limited situations:
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Service Providers: With trusted partners who assist in payment processing, shipping, age verification, and marketing.
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Legal Compliance: When required by law, regulation, or legal process.
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Business Transfers: If we merge, sell, or reorganize our business, your information may be transferred as part of the transaction.
4. Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze website performance, and personalize content. You can manage or disable cookies in your browser settings, but some features may not function properly without them.
5. Data Security
We take reasonable measures to protect your information against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Your Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:
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Request access to the personal information we collect about you.
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Request deletion of your personal information, subject to legal and business exceptions.
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Opt out of the sale or sharing of personal information (Paulo Wines does not sell personal data).
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Request correction of inaccurate information.
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Limit the use of sensitive personal data.
To exercise these rights, please contact us at info@paulowines.com.
7. Retention of Data
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Children’s Privacy
Our services are not intended for individuals under 21 years of age. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our website after updates means you accept the revised terms.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Paulo Wines
Granite Bay, CA, United States
info@paulowines.com